Clearly the playbooks and workflows. We were able to build our entire automatic customer support strategy thanks to SalesM.

I like the fact that the tool helps us set up specific tasks to deal with our customers in a timely manner. Also, I Iike the possibility to create and automate playbooks. My favourite feature is analytics as it helps understand the behaviour of our customers.

I love playbooks and not forgetting anything. I adore the attributes for qualifying clients. The automation is well done.