- Plug & play setup (Intercom and Mixpanel integration), I didn't need the help of a developer to integrate all the information from my users and accounts - Have a 360-degree view of my accounts and have a good indicator of their health - Simple, beautiful UX (I had several demos for other CSM platforms and I systematically found the UX too complex) - Nice, reactive team

The easiness of the interface and realtime health insights of our customer base.

There are other customer success tools but they are way more expensive and not better! The interface is great, you can visualize your customer and trial health with ease. It connects with Slack which is great. Great tool to identify red flags and act on them.