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Route

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114 reviews
  • 1 profiles
  • 2 categories
Average star rating
4.5
Serving customers since
2019
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Profile Name

Star Rating

96
7
4
1
6

Route Reviews

Review Filters
Profile Name
Star Rating
96
7
4
1
6
Tim S.
TS
Tim S.
Experience Designer | Entrepreneur
10/14/2025
Validated Reviewer
Review source: Organic

Great Route System, But Weak Support and Useless AI Assistant

In general the Route system works and it has saved us lots of headache and money.
Scott D.
SD
Scott D.
Senior Graphic Designer
10/08/2025
Validated Reviewer
Review source: Organic

Was a great integration with Shopify during Pandemic

Route does a great job of ensuring customer confidence in the delivery of their package. It offers great customer support, its easy to integrate with Shopify and doesn't cost a ridiculous amount for the company to use.
Dee L.
DL
Dee L.
10/01/2025
Validated Reviewer
Verified Current User
Review source: G2 invite

Claims Always Approved, But Partnership Ended Abruptly

Claims were approved bit that was the only positive.

About

Contact

HQ Location:
Lehi, Utah

Social

@route

What is Route?

Route is a technology-driven platform that enhances the post-purchase experience for e-commerce merchants and their customers. The company offers solutions for order tracking, visual package tracking, and a seamless return process, ultimately improving customer satisfaction and retention. By integrating with various e-commerce platforms, Route helps merchants provide real-time updates and transparency regarding their shipments, making the online shopping experience more reliable and enjoyable. For more information, visit their website at https://route.com/merchants.

Details

Year Founded
2019
Website
route.com