Ringba is a solid platform for call tracking, and if an issue arises the customer service is excellent!

UIX Intferace and ability to optimize. Customer support is excellent as well.

I'm new to the call tracking world, so a lot of the direct functionality is over my head. I'm an IT Infrastructure guy. I've needed to rely heavily on the support team, and they've come through and gone above and beyond EVERY SINGLE TIME that I reach out to them, including when using the Live Chat feature. It's a real person in there, not just a good AI chatbot. I've asked some quesitons that in hindsight were really dumb, but they have never given me any flak or attitude for it, they just answer the question with a smile and move on. I love it! The reporting is also very robust, once you know what you're looking for. Folks in the Call Management industry will have no trouble finding everything they need in here. I had to learn some things but now I'm seeing everything I want to see. Feature set also seems to be pretty good.