Easy interface, easy searching and from day one has organised the emails so I don't have to. Support is very responsive when needed (thankfully not often) and you get the impression you're dealing with passionate people rather than software robots or a call centre somewhere very remote.

Combining email and CRM into one application

We ran our first review of Relenta back in 2007, and have been confidently advocating it ever since. As an email based CRM solution it is hard to surpass, but as important the company behind the product is equally strong. They're in it for the long haul. Loosely based on David Allen's Getting Things Done (GTD) principal, coupled with their emphasis on one-click functionality and great UI, make for a powerful and happy user experience. Highly recommended for those looking for an email-centric CRM for their team.