Red Canary is great it allows you to setup playbooks for difference scenarios and determine what actions will be taken. I cant speak about the setup process as I inherited the system a year after it was put in. The quaterly catch up calls are helpful to review whats going on in the environemnt. Software is relativley easy to use and manage. If you run into problems you just reach out to support and its usually pretty quickly resolved. Support is spot on when dealing with a situation. Setting computers to have no access is also super helpful for when a user does something like clicking on random emails that turn out to be harmful.

I really enjoy how easy it is to navigate the Red Canary Dashboard, customer support, and consistent meetings with the RC to describe our environmental stance

Engineer are usually good in providing feedback on alerts. Provides visibility and valuable alerting on our various workload especailly the cloud