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Recursive Labs

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39 reviews
  • 1 profiles
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Average star rating
4.5
Serving customers since
2011
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Cobrowse.io

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Product Description

Cobrowse is a fully featured, collaborative browsing solution for web and mobile. Flexible, powerful, and trusted, it empowers agents to delight customers with personalized, real-time engagement. Cobrowse provides faster issue identification and resolution, improved first-call resolution rates, and reduced average handle time (AHT). At the same time, it delivers a consistent, frictionless experience across multiple platforms, leading to improvements in CSAT, loyalty, and advocacy. Powerful: Universal co-browsing across all digital platforms, including web, native mobile iOS and Android apps, third-party apps and PDF content. Flexible: APIs and a range of configuration options to seamlessly integrate into existing workflows. Trusted: Private by default, compliant data redaction, session replays for auditability and self-hosting options.

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Recursive Labs Reviews

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SR
Suraj R.
11/10/2024
Validated Reviewer
Review source: G2 invite
Incentivized Review

Improving d Sales and Support Conversion with Recursive Lab's Realtime Features

Recursive Lab's Realtime enables sales team to deliver enaging, interactive product demonstrations through co-browsing and live video support, this remote hands on approach helps prospects understand the product better even without in-person meetings making it ideal for global customer base
AI
Abirami I.
11/10/2024
Validated Reviewer
Review source: G2 invite
Incentivized Review

Elevating Digital Customer Experience with Recursive Lab's Realtime Visual Engagement Solutions

Recursive Lab's Realtime allows support teams to offer instant hands on assistnace via co-brosing where they can see the users screen and provide direct guidance this minimize back and forth communication and accelerate resolutions enhancing the overall support
SP
Shivani P.
11/10/2024
Validated Reviewer
Review source: G2 invite
Incentivized Review

Enhancing Customer Support with Recursive Lab's Realtime No Download Co-browser and Screenshare Tool

The Most Helpful aspect of Recurive Lab's Realtime is Instead of relying on customers to explain their problems agents can directly see what is happening on the customer's screen this allows them to quickly understand the issue and find a solution by observing the problem in real time agents can solve it faster which is especially important for complicated technical problems that would otherwise take longer to explain or figure out

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HQ Location:
Wildwood, US

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What is Recursive Labs?

Recursive Labs provides an industry-leading suite of visual customer engagement tools such as mobile camera streaming, cobrowsing, & video chat. With the most complete platform on the market, we work with industry giants in Financial Services, Field Services, Healthcare, Manufacturing, Insurance, Pharmaceuticals, & many more. Our products help our customers interact safely and securely with their customers in new and innovative ways via a broad array of screen sharing, cobrowsing, video chat, & live camera streaming technologies. We can help support a broad array of customer interactions ranging from sales enablement, to customer service and support on out to field service.

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Year Founded
2011