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Recursive Labs

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39 reviews
  • 1 profiles
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Average star rating
4.5
Serving customers since
2011
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Cobrowse.io

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Product Description

Cobrowse is a fully featured, collaborative browsing solution for web and mobile. Flexible, powerful, and trusted, it empowers agents to delight customers with personalized, real-time engagement. Cobrowse provides faster issue identification and resolution, improved first-call resolution rates, and reduced average handle time (AHT). At the same time, it delivers a consistent, frictionless experience across multiple platforms, leading to improvements in CSAT, loyalty, and advocacy. Powerful: Universal co-browsing across all digital platforms, including web, native mobile iOS and Android apps, third-party apps and PDF content. Flexible: APIs and a range of configuration options to seamlessly integrate into existing workflows. Trusted: Private by default, compliant data redaction, session replays for auditability and self-hosting options.

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Recursive Labs Reviews

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SJ
Saurav J.
11/11/2024
Validated Reviewer
Review source: G2 invite
Incentivized Review

Revolutionizing Customer Acquisition and retention through Recursive Lab's Realtime

Recursive Lab's Realtime visual engagement tools including screen sharing and video chat significantly improve first contact resolution rates by enabling agents to see exactly what the customer is experiencing they can quickly identify and solve problems without the need for follow up calls this efficiency not only enhances customer satisfaction but also reduces the workload on support teams
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Amee D.
11/11/2024
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Review source: G2 invite
Incentivized Review

Boost Sales conversion with personalized video engagement by Recursive Lab's Realtime

One of the most valuable feature of Recursive Lab's Realtime is it's instant video chat which connects customers with support agents in real time this visual communication build trust helps resolve complex issues quickly and personalizes the support experience businesses can offer immediate help making customers feel seen and understood, ultimately boosting satisfaction and loyalty
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Akshay S.
11/10/2024
Validated Reviewer
Review source: G2 invite
Incentivized Review

Increase Customer Satisfaction with Personalized Recursive Lab's Realtime Support

The most helpful aspect of Recursive Lab's Realtime is its ability to provide instant interactive support through co-browsing live video chat and screensharing all while ensuring user data privacy and security this combination of features enables companies across various industries to engage with customer in real time helping them solve problems quickly and efficiently

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HQ Location:
Wildwood, US

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What is Recursive Labs?

Recursive Labs provides an industry-leading suite of visual customer engagement tools such as mobile camera streaming, cobrowsing, & video chat. With the most complete platform on the market, we work with industry giants in Financial Services, Field Services, Healthcare, Manufacturing, Insurance, Pharmaceuticals, & many more. Our products help our customers interact safely and securely with their customers in new and innovative ways via a broad array of screen sharing, cobrowsing, video chat, & live camera streaming technologies. We can help support a broad array of customer interactions ranging from sales enablement, to customer service and support on out to field service.

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Year Founded
2011