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Recursive Labs

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39 reviews
  • 1 profiles
  • 4 categories
Average star rating
4.5
Serving customers since
2011
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Cobrowse.io

15 reviews

Product Description

Cobrowse is a fully featured, collaborative browsing solution for web and mobile. Flexible, powerful, and trusted, it empowers agents to delight customers with personalized, real-time engagement. Cobrowse provides faster issue identification and resolution, improved first-call resolution rates, and reduced average handle time (AHT). At the same time, it delivers a consistent, frictionless experience across multiple platforms, leading to improvements in CSAT, loyalty, and advocacy. Powerful: Universal co-browsing across all digital platforms, including web, native mobile iOS and Android apps, third-party apps and PDF content. Flexible: APIs and a range of configuration options to seamlessly integrate into existing workflows. Trusted: Private by default, compliant data redaction, session replays for auditability and self-hosting options.

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Recursive Labs Reviews

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TA
Taufique A.
11/02/2024
Validated Reviewer
Review source: G2 invite
Incentivized Review

Recursive Lab Enhancing Customer Engagement with Real Time Solutions

The Recursive lab's Real time solution support interactions across web, mobile and desktop platforms this makes it adaptable for users who need support on any device, the most important feature of Recursive Lab's Real time platform is its ability to provide interactive support through co-browsing and screensharing which allows agents to see and interact with a customers screen in real time guiding them step by step through complex processses
Aneeta S.
AS
Aneeta S.
10/29/2024
Validated Reviewer
Review source: G2 invite
Incentivized Review

Enhancing Customer Engagement with Recursive Lab's Real time Co-browsing and video Solutions

Recursive Lab's tools help customer support teams assist people in real time through co-browsing and live video. Agents can see the customers screen and guide them directly, which solves issues faster and makes support feel more personal the tools are safe, easy to use and help companies make sure customers are satisfied on the first try
Bhavin P.
BP
Bhavin P.
07/30/2024
Validated Reviewer
Review source: G2 invite
Incentivized Review

Excellent Product for all video needs

Excellent video product, helps us create fast and crip videos

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HQ Location:
Wildwood, US

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What is Recursive Labs?

Recursive Labs provides an industry-leading suite of visual customer engagement tools such as mobile camera streaming, cobrowsing, & video chat. With the most complete platform on the market, we work with industry giants in Financial Services, Field Services, Healthcare, Manufacturing, Insurance, Pharmaceuticals, & many more. Our products help our customers interact safely and securely with their customers in new and innovative ways via a broad array of screen sharing, cobrowsing, video chat, & live camera streaming technologies. We can help support a broad array of customer interactions ranging from sales enablement, to customer service and support on out to field service.

Details

Year Founded
2011