Its like free to set it up and easy to go as no need to install separate software for this and accessible by any device as I can see and I liked it more.

Easy to use and navigate through, easy to create new ticket

The customization of the product is great. If you have a small to mid-sized organization and need help with ticket and request organization, then this product is great. It scales well and is feature packed conspired to more expensive products. It is very easy to setup and configuration. The product is completely web based which allows you to gain access to the system from anywhere. You also have the ability to access the system on your mobile device.