It is quite user-friendly and they have very good customer support.

business cases, activities in Raynet. It's just the best CRM system I've ever used

Simple to use. Beautiful and clear design. Great customer support that always advises and solves if we don't know something. Keeping track of leads and contacts is simple and offers many options of what we can keep track of. The contact history is clear and you can always see who has dealt with the client and what they have done. Business evaluation, beautiful and useful charts. A great calendar that can be linked to Google Cal and shared between people in the team. Also follows up on contacts, leads and business cases.