It's good to know there's someone who's ready to taking care of your platform when you use their services, it's not you, your colleague, you do not have to spend additional money for what you should pay.

When it worked, it worked well, and it was generally pretty well thought out from an admin panel view.

When we were RackSpace users we had a lot of questions about certain setup processes so we spent a lot of time working with the support team. I can say they've got one of the top support teams in any software. They're all super knowledgeable and every single issue or question we've had has been resolved. On top of their support team I really trusted them when it came to reliability and stability. We never experienced downtime and never ran into bug issues. The documentation is also spot on, we were able to easily navigate the documentation and find exactly what they need. It's super clear even for a beginner. Overall we enjoyed our experience with the company.