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Quest Software

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692 reviews
  • 51 profiles
  • 42 categories
Average star rating
4.3
Serving customers since
1987
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Quest Backup & Disaster Recovery Suite

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RemoteScan Enterprise

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Cobrowse.io

15 reviews

Product Description

Cobrowse is a fully featured, collaborative browsing solution for web and mobile. Flexible, powerful, and trusted, it empowers agents to delight customers with personalized, real-time engagement. Cobrowse provides faster issue identification and resolution, improved first-call resolution rates, and reduced average handle time (AHT). At the same time, it delivers a consistent, frictionless experience across multiple platforms, leading to improvements in CSAT, loyalty, and advocacy. Powerful: Universal co-browsing across all digital platforms, including web, native mobile iOS and Android apps, third-party apps and PDF content. Flexible: APIs and a range of configuration options to seamlessly integrate into existing workflows. Trusted: Private by default, compliant data redaction, session replays for auditability and self-hosting options.

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441
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4

Quest Software Reviews

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Profile Name
Star Rating
441
252
51
10
4
Horacio R.
HR
Horacio R.
IT Support Services Assistant Manager
10/06/2021
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

Imaging, Inventory and Helpdesk all-in-one brand

Kace has helped us integrate all of our IT needs from inventory to imaging. Having these appliances to do everything automatically and pushed software is a plus. Summer tasks are so much easy imaging across the network with almost zero technicians intervention. We have been using KACE SMA since 2008 and SMD since 2010; our Inventory became more accurate, and computers were rolled out faster. Our techs adapted quickly to the new service desk, and the user could check the status of their ticket by login into the user portal. KACE supports Windows and Apple platforms; we can manage everything from one solution. We love it. Support, whenever we need, they fix our problems, so we don't have to keep our system down for too long. Overall KACE It is a great solution.
vinoth k.
VK
vinoth k.
Technical Lead at SRM TECHNOLOGIES
09/30/2021
Validated Reviewer
Review source: G2 invite
Incentivized Review

"KACE" All IT needs in one place

We were using Kace K1000 appliance management to manage our IT peripherals. We do have our offices at many locations; We decided to manage our assets at a single point, so we decided to go with KACE. Whenever we join the system to domain Kace endpoint picks up the system details, and it will list in the the dashboard with all hardware details and installed software in the pc.which helps us to maitain our assest for auditing purpose. Initially it was designed to work well with dell systems later they have release api to support HP and lenovo systems. We also had patch management support where we can able to push windows security patches every month.
BJ
Brandon J.
09/28/2021
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review

A solid help desk system

It tries to be a one-stop solution for company IT - a help desk plus offers a repository of commonly used files you can download. There's a customer service chat which means fast support.

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HQ Location:
Aliso Viejo, CA

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@Quest

What is Quest Software?

At Quest, we create software solutions that simplify IT management and help customers achieve IT resilience. Our solutions maximize the value of our customers’ data performance, streamline migration and modernization processes, enhance Active Directory and Office 365 management capabilities and strengthen cybersecurity. Since 1987, we have partnered with more than 130,000 organizations, including 95 percent of the Fortune 500, to help them become data empowered, protect their identities and directories, and reduce their potential attack surface. Quest provides a broad range of service offerings to support our solutions and meet the ever-changing customer needs in an evolving enterprise IT landscape. Quest is headquartered in Aliso Viejo, California, and has more than 3,500 team members located in 39 countries.

Details

Year Founded
1987
Ownership
NYSE: DGX