A fantastic innovation for all aspects of our contact centers QS allows our Real-Time team ease of access to manage threats and opportunities efficiently and effectively, as well as empowering contact center colleagues’ freedom to self-serve activity where availability strikes Throughout implementation, we had 1-1 contact with a designated success manager who fielded all aspects through design to fulfillment, answering numerous questions upon the way A genuinely imaginative piece of tech which has, and I’m sure, will continue to improve our efficiencies to serve our customers while offering improved work-life balance for contact colleagues

The service we have received from the beginning, during implementation, and even now is next to none. Everyone at QS is helpful; from sharing ideas to improve the way we work to giving a better overall experience for both the users and the front-line agents is fantastic. The time saved for the planning team as a whole is incredible. Deon/Rudolf are the most helpful people we have met through a work environment, and we couldn't have gotten through the last three years without them due to seeing our headcount grow considerably.

It empowers our people within the contact centre to allow for a better work life balance.