I like the ease of use, being able to connect from anywhere, keep track of the entire operation and the real-time statistics of the results. Omnichannel is also a factor that we consider vital in our daily operations. Also improve routing interactions to look for useful skills and enhancements

the ability to support social media platforms or at-least the main ones for now.

It is easy to use, doesn't need complex configuration to set it up. The interface of the new widget is very attractive. Also, attaching files and pictures in the new widget is a good thing.