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ProProfs

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257 reviews
  • 11 profiles
  • 24 categories
Average star rating
4.4
Serving customers since
2009
Profile Type
Category
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Dock

129 reviews

Product Description

Dock transforms the b2b buyer and customer experience by providing a single destination for clients. Instead of navigating multiple email threads, hidden attachments and random links, clients visit a personalized portal when they need something. The portals are easy for client managers to set up and host all of the key resources related to the relationship (links, pdfs, embeds, videos, action plans, etc.). Along the way, client managers get analytics to move deals and projects forward. With Dock, client managers save time and impress clients.

Profile Name

Star Rating

194
64
8
2
2

ProProfs Reviews

Review Filters
Profile Name
Star Rating
194
64
8
2
2
Tigran H.
TH
Tigran H.
Director of Marketing at SuperAnnotate | B2B Demand Generation | Creator of the Startup Marketing+Growth Community (500K+ members)
11/01/2020
Validated Reviewer
Review source: Organic

Perfect for Instant Support

This live chat software is quite fast when it comes to notifying my operators for new chats. It helps us reach out to customers faster and help them get instant support efficiently.
Manish S.
MS
Manish S.
Associate Consultant at GlobalLogic
10/27/2020
Validated Reviewer
Review source: Organic

Great Tool for Monitoring Customer Service Operations!

The UI and the entire interface is really easy to understand. When I started working on my customer’s tickets, I could instantly adapt to the tool and answer all tickets easily. Tracking and closing tickets is efficient too. I also was amazed at their reporting feature - it gave me a lot of information that made it so easy to understand what each agent was doing wrong when giving customer support.
Michael S.
MS
Michael S.
Growth at Type Studio
10/23/2020
Validated Reviewer
Review source: Organic

Perfect for Initiating Proactive Chat

Thanks to their Chat Greetings feature, my agents can initiate a chat with visitors and we are able to boost more engagement as a result.

About

Contact

HQ Location:
Los Angeles, CA

Social

@ProProfs

What is ProProfs?

ProProfs empowers users with a valuable platform to apply knowledge, helping them increase productivity, efficiency and profitability.

Details

Year Founded
2009