The Promys solution ensures our Sales, Order Fulfillment, Project Management, Resource Scheduling and Help Desk departments are always on the same page and can respond to changes in a coordinated way. We went from four disconnected departmental software programs and several complicated reporting spreadsheets to one unified solution. This significantly reduced data re-keying errors and delays, departmental communication lags and drastically improved our ability to get real-time company wide visibility. I especially liked how Promys was more than willing to share best practices during implementation, but were also willing to configure Promys to meet "our way" of doing things. Support response and resolution times have been excellent.

The best part of Promys is the ease of locating needed information. Whether it's client contact info, product info or project status, the interface makes locating and filtering available data very simple and straightforward.

I use Promys to order and track hardware inventory and software support. I like the ability to track software support contracts best, which allows me to properly prepare for contract renewals.