The Slack integration is helpful; members of my organization can see and discuss feedback in a program we are already paying consistent attention to. Also, the ability to tag feedback and associate it with product(s) is valuable when referencing the backlog.

Clearly connects ideas/solutions to the problems they solve and the desired outcomes on a roadmap. Also the structured elements of the product facilitate the shaping of ideas and strategic plans as new learnings are surfaced.

The way it helps Product teams structure information: you start with feedback (e.g. a message sent by a customer customer via a support ticket), you associate product feedback with N "ideas", you turn ideas into new product features/initiatives, and you place them on a Now, Next, Future roadmap. This structure helps a team avoid working on things that are not rooted in real, tangible, repeated customer feedback.