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PrimePay

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73 reviews
  • 1 profiles
  • 8 categories
Average star rating
4.1
Serving customers since
1986

Profile Name

Star Rating

46
17
3
1
7

PrimePay Reviews

Review Filters
Profile Name
Star Rating
46
17
3
1
7
LR
Liz R.
01/17/2025
Validated Reviewer
Review source: Seller invite
Incentivized Review

Great Customer Support

The fast response of the payroll specialists is by far the best part of being a Primepay client.
Robert D.
RD
Robert D.
12/28/2024
Validated Reviewer
Verified Current User
Review source: Organic Review from User Profile

Incredibly poor service and performance

I am the treasurer for our church (used PrimePay) and another organization that uses ADP for payroll. Relative to ADP, PrimePay has no advantages. It costs more, website is poor, customer service is abysmal, and they make mistakes.
KW
Karen W.
08/07/2024
Validated Reviewer
Review source: Seller invite
Incentivized Review

I have had nothing but problems since day 1.

Nothing. I have had money taken out with no explaination at least 12-15 times. It took MONTHS to get a response from my "client success manager". Support online takes months to get a response. The HR Counsel is a joke for helping with handbooks. Once I sat on hold for over 3 hours.

About

Contact

HQ Location:
West Chester, PA

Social

@PrimePay

What is PrimePay?

PrimePay makes payroll and HR complexity disappear for small and midsize businesses. We've packaged 37 years of experience and an unrelenting commitment to service into an intelligent, versatile HCM platform. A platform defined by options and designed to deliver exceptional "I can't believe how simple that is" experiences for HR and finance pros and every employee. More than 18,000 clients rely on the PrimePay Platform to replace manual work, replace compliance worries, and stop wasting time on things that should just work, so they can get back to work.Jobs: primepay.com/careers

Details

Year Founded
1986