I like the technology, people and also the support provided.

The amount of functionality that the tool offers

The versatility. Using the product out of the box is very viable option. Setting up an intake service form is very simple, with many of the features that would be a customization in other products being available and easy to administer out of the gate. The workflow designer is also simple, providing a large array of core product functionality in a drag and drop, low code setting. I also love the integration possibilities. PMG offers a wide range of connectors and has the ability to design your own with a mix of core product database and web service actions and a small amount of customization. Their product support team is simply outstanding as well. They are responsive, knowledgeable and an absolute pleasure to work with.