Its an integrated suite of tools that allows me to engage at every step of the customer lifecycle

Platformly is excellent as compared to the lack of functionality in an app such as MailChimp as it offers the email marketing component, as well as marketing automation and unlimited emails sent at a way lower price point. It also offers Sales tracking, and a CRM to keep in touch and know the steps your customers are at in your flow.

Looking after customers without any actual work, sounds too good to be true, just set up some automations that can help make this a reality. Someone needs help just send them to your help section or better yet try to get them to the right resource without any additional work.