The agents that I work with are very attentive, thorough, kind, and hard-working. A great precedent to set!

I think any team could be trained to follow a series of steps. Where Peak Support really excelled was in thinking a step further ahead, proposing solutions, and raising a flag to me when something needed my attention. They genuinely cared about keeping our members happy, finding smart solutions and exceeding expectations. I really appreciated how the leadership team would be direct with me if they felt I was making a decision that could have negative repercussions on our service. They were true partners. The team leaders are great critical thinkers and know how to move team members around to achieve outcomes. When the volcano erupted in the Philippines they quickly alerted us and had a series of back-up measures in place to ensure no service disruptions, which was really impressive. They even provided us with a country map showing where everyone was located and who was most likely to be impacted.

I really enjoy how quickly I can communicate with our team. Even though there is a substantial time and distance difference, it never feels like it!