It is mostly user friendly compared to other programs used in the past.

That clients are able to confirm appointments through email and text. Before using ePetHealth, we had to call customers every day, which could be inconvenient for them if they were at work when answering our reminder call.

I really like the option to send reminder messages, update messages etc. Our clients want updates while their pet is in the office and being able to quickly send them a message every few hours has been huge in giving the clients more comfort when their loved pet is sick. its amazing that you can quickly send a video or picture as well to give more personalized updates. also appreciate the appointment reminders are automated so no need to worry about the weekly job of sending out all the reminders.