It's really easy to review your team QA performance and leave detailed notes for them to understand their pain points and areas that they need to improve, and it's very easy to integrate with your browser and CSM.

It's better for me to identify and see the areas of improvement of a specific employee or the entire team.

It is a great tool to receive and acknowledge feedback, feedback is easy to read and easy to understand, and it is a great tool to make work efficient, understand processes, and be a better professional. Provides easy access, is highly customizable, and easy to make changes, also the support is amazing. One of the best features is to store the feedback in one place, because it is always nice to go back and check cases were you made mistakes and see all in one place.