It's very use to use and so quick to set up meetings. I like how easy it is to create actions during discussions and capture everyones thoughts it one single location. The email summaries are useful for when you miss a meeting.

We use Parabol mainly for weekly retrospectives. It's very intuitive, easy to introduce new members to it and facilates discussions. The main reason I like parabol is because is a way to involve everybody without making feel force. Also every one can come up with good/bad things without being influenced previously. The grouping cards is very handful also to decide what to do discuss further and of course the timer is essential.

We had been using Parabol for a long time, since we found it to be very helpful in streamlining retrospectives and sprint estimation meetings. We then had an aggressive "belt-tightening" string of budget cuts, to which Parabol fell victim. We tried many alternatives. It got to the point that we fought to bring Parabol back, and everyone was very happy that we won back the ability to use it. The icebreakers are great conversation starters to start the meeting off positively. The ability to add discussions to every card in the form of comments and reactions is one of the reasons we fought for it. The ability to vote, to group, discuss things by rank... All if it is great. The interface is mostly intuitive and people find it simple to use. Getting going with it is simple because of it. We use Parabol for every single one of our retros. We no longer do Scrum, but when we did the Jira integration was vital to the setting of story points on tickets, and I can't imagine having to do it manually. I don't believe we've ever needed customer support, which is a good sign, but if the support is like the rest of everything, I'm sure it's great also.