Paligo has everything I was looking for in choosing an authoring tool. Lots of publishing integrations and options for customization, structured authoring, great content re-use features, variables, etc. There are a lot of ways to set things up, and you're not limited to doing thing one way because of the tool. There are many paths to success with Paligo, and you can really find many ways to fit what you need. Things I really love: - Ease of use - Lots of publishing settings and features - Great UI - Always adding new features and quality of life improvements - No restrictions on number of levels deep. - True topic authoring. - Easy content reuse down to the element level - Great review features The Paligo team is also amazing. They're responsive, helpful and really hoping to make your use of the tool a success.

I've been particularly happy with the level of training customer support we have received, and the speed with which the support team answers questions. Other things I like include the fact that Paligo is cloud-based so the doc team can use any computer they prefer; however, we own the content so we can download our documentation and host it ourselves.

As I said in the title, the user experience is great. I don't get frustrated using the product, which may not sound like a glowing review, but how often do you get to say that? It allows conditionalization and the use of variables. It lets me publish the same content in different formats. I can reuse content in different publication sets easily. We had another SaaS product with a terrible performance so I was worried about Paligo's performance, but the editor is snappy enough I quickly forgot about my concerns.