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Ozonetel

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576 reviews
  • 1 profiles
  • 11 categories
Average star rating
4.6
#1 in 1 categories
Grid® leader
Serving customers since
2007
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Ozonetel Reviews

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Koppela S.
KS
Koppela S.
Sr. Graphic Designer at BroaddCast
12/16/2023
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review

Great service

Most user-friendly interface and report section.
mahesh p.
MP
mahesh p.
Embedded Software Engineer at Biotech India
12/11/2023
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review

End to End Solution Available

Automate Calling feature. Better engagement with client. Dedicated Customer Support. Easy of use.
Zulqarnain  A.
ZA
Zulqarnain A.
Pre-Sales @ BimaKavach | Ex-Newton School
12/11/2023
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Verified Current User
Review source: G2 invite on behalf of seller
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Ozonetel Cloud Agent - Review

Ozonetel CloudAgent seems to have some cool features. First off, the comprehensive monitoring – tracking performance across 300+ parameters is impressive. It gives supervisors a bird's eye view of what's happening on their floor, which sounds super helpful. The deep CRM integrations also caught my eye. Imagine auto-logging call data and recordings into your CRM – that's a real time-saver. Agents being able to click-to-call or answer calls right from the CRM? That could make handling customer queries way faster, like 25%-35% faster, according to them. I also like the idea of unified dashboards for an effortless omnichannel experience. Agents switching between voice and digital channels on one dashboard? That sounds like it could make things a lot smoother for them, ensuring conversational continuity for customers across different channels.

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HQ Location:
San Jose, California

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@Ozonetel

What is Ozonetel?

Ozonetel is an industry-leading unified customer experience intelligence (oneCXi) platform that helps enterprises engage, convert, and retain customers, at scale. The AI-engineered platform empowers businesses to orchestrate journeys across a multitude of touchpoints, power billions of personalized conversations, and gain a 360º view of customers across the lifecycle. 3,500+ global brands such as Dyson, WeWork, Toyota Connected, Henkel, Etihad Airways, HDFC Bank, HDB Financial Services, ICICI Bank, Flipkart, Zomato, AngelOne, Tata 1mg, BigBasket, Nykaa, Snapdeal, Acko, ET Money, Apollo Hospitals, Hiranandani, and Delhivery, trust oneCXi to capture the pulse of customers, drive cohesive experiences, and increase lifetime value. Ozonetel is recognized as a leader in 7 CX categories, rated amongst the ‘Top 50 Customer Service’ and ‘Top 100 Fastest Growing Products Globally’ by G . Furthermore, Ozonetel has received numerous industry awards and accolades for product innovation and CX transformation for its customers.

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Year Founded
2007