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Ozonetel

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576 reviews
  • 1 profiles
  • 11 categories
Average star rating
4.6
#1 in 1 categories
Grid® leader
Serving customers since
2007
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Ozonetel Reviews

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Profile Name
Star Rating
447
107
18
6
1
SK
Sandeep K.
01/08/2024
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

Very Good Service Provider

Effortless integration and implementation! The primary highlight is their excellent service, especially in training and agent support. We consistently receive prompt responses for any issues related to call connectivity and IVR. The added advantage of accessing detailed stats for both inbound and outbound call recordings has significantly enhanced our operations. Appreciating the efficiency and responsiveness.
Sweta K.
SK
Sweta K.
01/05/2024
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review

Good services

records are found in simple steps, time management, productivity is found
Rahul  S.
RS
Rahul S.
01/05/2024
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

Using it for the last year, I haven't faced any issues.

It provides the best experience while speaking with customers/merchants. Also, the voice clarity is good.

About

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HQ Location:
San Jose, California

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@Ozonetel

What is Ozonetel?

Ozonetel is an industry-leading unified customer experience intelligence (oneCXi) platform that helps enterprises engage, convert, and retain customers, at scale. The AI-engineered platform empowers businesses to orchestrate journeys across a multitude of touchpoints, power billions of personalized conversations, and gain a 360º view of customers across the lifecycle. 3,500+ global brands such as Dyson, WeWork, Toyota Connected, Henkel, Etihad Airways, HDFC Bank, HDB Financial Services, ICICI Bank, Flipkart, Zomato, AngelOne, Tata 1mg, BigBasket, Nykaa, Snapdeal, Acko, ET Money, Apollo Hospitals, Hiranandani, and Delhivery, trust oneCXi to capture the pulse of customers, drive cohesive experiences, and increase lifetime value. Ozonetel is recognized as a leader in 7 CX categories, rated amongst the ‘Top 50 Customer Service’ and ‘Top 100 Fastest Growing Products Globally’ by G . Furthermore, Ozonetel has received numerous industry awards and accolades for product innovation and CX transformation for its customers.

Details

Year Founded
2007