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Ozonetel

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576 reviews
  • 1 profiles
  • 11 categories
Average star rating
4.6
#1 in 1 categories
Grid® leader
Serving customers since
2007
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Ozonetel Reviews

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Profile Name
Star Rating
447
107
18
6
1
Pavan N.
PN
Pavan N.
Dietician
02/12/2024
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

Have good experience

It helps in easy access to the calling and provides best ways to close the calls.
Komal l.
KL
Komal l.
Sales Manager at Axis pune Bank Limited
02/09/2024
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

Great for support function

Call + Login is a great feature and reporting makes it so much easier
Tripti S.
TS
Tripti S.
Data Science | Problem Solver | Analytics Enthusiast | Machine Learning
02/07/2024
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

Ozonetel is really beneficial for managing large volumes of calls efficiently.

The intuitive and user-friendly interface of Ozonetel CloudAgent. It allows for easy navigation and management of call center operations, which is a significant advantage for teams with varying levels of technical expertise. The platform provides comprehensive analytics and reporting tools that give insights into call center performance and customer interactions. This data is crucial for businesses to make informed decisions and improve service quality. Indeed making it best for customer support and bring ease of implementation.

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HQ Location:
San Jose, California

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@Ozonetel

What is Ozonetel?

Ozonetel is an industry-leading unified customer experience intelligence (oneCXi) platform that helps enterprises engage, convert, and retain customers, at scale. The AI-engineered platform empowers businesses to orchestrate journeys across a multitude of touchpoints, power billions of personalized conversations, and gain a 360º view of customers across the lifecycle. 3,500+ global brands such as Dyson, WeWork, Toyota Connected, Henkel, Etihad Airways, HDFC Bank, HDB Financial Services, ICICI Bank, Flipkart, Zomato, AngelOne, Tata 1mg, BigBasket, Nykaa, Snapdeal, Acko, ET Money, Apollo Hospitals, Hiranandani, and Delhivery, trust oneCXi to capture the pulse of customers, drive cohesive experiences, and increase lifetime value. Ozonetel is recognized as a leader in 7 CX categories, rated amongst the ‘Top 50 Customer Service’ and ‘Top 100 Fastest Growing Products Globally’ by G . Furthermore, Ozonetel has received numerous industry awards and accolades for product innovation and CX transformation for its customers.

Details

Year Founded
2007