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Ozonetel

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576 reviews
  • 1 profiles
  • 11 categories
Average star rating
4.6
#1 in 1 categories
Grid® leader
Serving customers since
2007
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Ozonetel Reviews

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447
107
18
6
1
Gulshan R.
GR
Gulshan R.
Team leader - operations
05/29/2024
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

Working with Ozonetel

The most important and useful feature of ozonetel cloud agent is agent Id lock feature through this feature we can restrict any user to login with the credentials this will enhance the security.
HariOm K.
HK
HariOm K.
RM at GroMo || Ex- Social media manager at Vlebazaar
05/29/2024
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

New Whatsapp and call feature Improve my Personal Connection with Customers

Very Userfriendly, New Dashboard Helps me to see my other peers on which break that helps me to schedule my breaks accordingly, also it improves my talktime a lot in daily productivity.
Vinod S.
VS
Vinod S.
05/29/2024
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review

Powerful Features, Easy Setup

Manage calls, emails, texts, social media messages, and potentially other channels (depending on your plan) from a single, unified platform. This streamlines workflows and eliminates the need to switch between separate systems.

About

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HQ Location:
San Jose, California

Social

@Ozonetel

What is Ozonetel?

Ozonetel is an industry-leading unified customer experience intelligence (oneCXi) platform that helps enterprises engage, convert, and retain customers, at scale. The AI-engineered platform empowers businesses to orchestrate journeys across a multitude of touchpoints, power billions of personalized conversations, and gain a 360º view of customers across the lifecycle. 3,500+ global brands such as Dyson, WeWork, Toyota Connected, Henkel, Etihad Airways, HDFC Bank, HDB Financial Services, ICICI Bank, Flipkart, Zomato, AngelOne, Tata 1mg, BigBasket, Nykaa, Snapdeal, Acko, ET Money, Apollo Hospitals, Hiranandani, and Delhivery, trust oneCXi to capture the pulse of customers, drive cohesive experiences, and increase lifetime value. Ozonetel is recognized as a leader in 7 CX categories, rated amongst the ‘Top 50 Customer Service’ and ‘Top 100 Fastest Growing Products Globally’ by G . Furthermore, Ozonetel has received numerous industry awards and accolades for product innovation and CX transformation for its customers.

Details

Year Founded
2007