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Ozonetel

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575 reviews
  • 1 profiles
  • 11 categories
Average star rating
4.6
#1 in 1 categories
Grid® leader
Serving customers since
2007
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Ozonetel Reviews

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Profile Name
Star Rating
448
107
18
6
1
Aditi R.
AR
Aditi R.
SHRM CP | PGDM-HRM @ TAPMI'23
06/01/2024
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review

Great Dashboards

I used it to track the performance of the agents and the flexible dashboards have helped me monitor them so efficiently and take decisions on real time basis
Aniket P.
AP
Aniket P.
06/01/2024
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

CloudAgent Review

Dashboard option is something I liked can be used to track various things
Prashant K.
PK
Prashant K.
Team Leader Operations
05/30/2024
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review

Very Nice

simple and easy to use. user friendly. heling in customer support. easy to impliment as my wholw team is using this. ease in integration.

About

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HQ Location:
San Jose, California

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@Ozonetel

What is Ozonetel?

Ozonetel is an industry-leading unified customer experience intelligence (oneCXi) platform that helps enterprises engage, convert, and retain customers, at scale. The AI-engineered platform empowers businesses to orchestrate journeys across a multitude of touchpoints, power billions of personalized conversations, and gain a 360º view of customers across the lifecycle. 3,500+ global brands such as Dyson, WeWork, Toyota Connected, Henkel, Etihad Airways, HDFC Bank, HDB Financial Services, ICICI Bank, Flipkart, Zomato, AngelOne, Tata 1mg, BigBasket, Nykaa, Snapdeal, Acko, ET Money, Apollo Hospitals, Hiranandani, and Delhivery, trust oneCXi to capture the pulse of customers, drive cohesive experiences, and increase lifetime value. Ozonetel is recognized as a leader in 7 CX categories, rated amongst the ‘Top 50 Customer Service’ and ‘Top 100 Fastest Growing Products Globally’ by G . Furthermore, Ozonetel has received numerous industry awards and accolades for product innovation and CX transformation for its customers.

Details

Year Founded
2007