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Ozonetel

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574 reviews
  • 1 profiles
  • 11 categories
Average star rating
4.6
#1 in 1 categories
Grid® leader
Serving customers since
2007
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Ozonetel Reviews

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Profile Name
Star Rating
447
107
18
6
1
kothinti p.
KP
kothinti p.
B.Com(Graduate)
02/14/2025
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

Ozontel's ease of use and robust analytics

Ozontel has revolutionized our customer communication, providing instant connectivity and unparalleled insights - 5 stars isn't enough.
BHUPALNARENDRA S.
BS
BHUPALNARENDRA S.
Customer Sales Executive, Beta Blink PRIVATE LIMITED
02/14/2025
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

very good GUI ( Graphical user interface )

Users often praise Ozonetel CloudAgent for its intuitive and user-friendly interface, which makes it easy to navigate and manage call center operations, even for teams with varying levels of technical expertise; this coupled with its comprehensive features like deep CRM integrations, unified dashboards for omnichannel communication, and robust monitoring capabilities are considered major strengths of the platform
GY
Ganesh Y.
Open To Work
02/14/2025
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review

Ozontel review

Easy to use user-friendly ui easy to handle.we can reschedule calls and we will notify the pending calls by callbacks anyone can easily handle the tool.

About

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HQ Location:
San Jose, California

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@Ozonetel

What is Ozonetel?

Ozonetel is an industry-leading unified customer experience intelligence (oneCXi) platform that helps enterprises engage, convert, and retain customers, at scale. The AI-engineered platform empowers businesses to orchestrate journeys across a multitude of touchpoints, power billions of personalized conversations, and gain a 360º view of customers across the lifecycle. 3,500+ global brands such as Dyson, WeWork, Toyota Connected, Henkel, Etihad Airways, HDFC Bank, HDB Financial Services, ICICI Bank, Flipkart, Zomato, AngelOne, Tata 1mg, BigBasket, Nykaa, Snapdeal, Acko, ET Money, Apollo Hospitals, Hiranandani, and Delhivery, trust oneCXi to capture the pulse of customers, drive cohesive experiences, and increase lifetime value. Ozonetel is recognized as a leader in 7 CX categories, rated amongst the ‘Top 50 Customer Service’ and ‘Top 100 Fastest Growing Products Globally’ by G . Furthermore, Ozonetel has received numerous industry awards and accolades for product innovation and CX transformation for its customers.

Details

Year Founded
2007