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Ozonetel

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574 reviews
  • 1 profiles
  • 11 categories
Average star rating
4.6
#1 in 1 categories
Grid® leader
Serving customers since
2007
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Ozonetel Reviews

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Profile Name
Star Rating
447
107
18
6
1
KR
Kushagra R.
02/19/2025
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

Works like a charm!

It has multiple options and provide many facilities to improve our work and reduce our hassle. It's been a while and interface is easy to adapt to. You can listen to your own calls and check depositions. It provides proper notifications for call backs as well.
Brijesh D.
BD
Brijesh D.
02/17/2025
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review

Support System

Ozonetel Communication’s support system is efficient, offering quick response times and helpful assistance. Users appreciate its user-friendly interface, clear voice quality, and seamless CRM integration. The platform provides real-time analytics, IVR, and multi-channel support, making it a reliable choice for businesses. While most reviews are positive, some users report occasional connectivity issues. Overall, it's a solid cloud-based contact center solution with strong customer support.
EZ
Eram Z.
02/17/2025
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

flexible - need more customization options

it is flexible to use and one of the standout features is call recording which helps in monitoring and improving service quality.

About

Contact

HQ Location:
San Jose, California

Social

@Ozonetel

What is Ozonetel?

Ozonetel is an industry-leading unified customer experience intelligence (oneCXi) platform that helps enterprises engage, convert, and retain customers, at scale. The AI-engineered platform empowers businesses to orchestrate journeys across a multitude of touchpoints, power billions of personalized conversations, and gain a 360º view of customers across the lifecycle. 3,500+ global brands such as Dyson, WeWork, Toyota Connected, Henkel, Etihad Airways, HDFC Bank, HDB Financial Services, ICICI Bank, Flipkart, Zomato, AngelOne, Tata 1mg, BigBasket, Nykaa, Snapdeal, Acko, ET Money, Apollo Hospitals, Hiranandani, and Delhivery, trust oneCXi to capture the pulse of customers, drive cohesive experiences, and increase lifetime value. Ozonetel is recognized as a leader in 7 CX categories, rated amongst the ‘Top 50 Customer Service’ and ‘Top 100 Fastest Growing Products Globally’ by G . Furthermore, Ozonetel has received numerous industry awards and accolades for product innovation and CX transformation for its customers.

Details

Year Founded
2007