The ease of use for this program has allowed the time to Audit to be cut in half. We have the ability to see images and contact our clients within the software. Great tool to use.

The oversight team is invested in making the tool applicable to our business model. They listen to how we use the tool, what insights are valuable and which are not. We work collaboratively to find a solution that works best for our business needs. The onsite visits are particularly valuable, getting to run through case studies and see the new products rolling out as well as meeting the team has made our partnership stronger.

The Oversight tool gives targeted exceptions to review based on user specifications, rather than random auditing. As time goes on, the user makes modifications to the system to allow the system to generate better results (e.g. less noise). I like with the new upgrade where you can see the receipt right within Oversight, rather than having to open Concur and find the expense report to review. This makes the review go much faster, especially for the more low risk items. It is helpful to be able to drill into exceptions by person to see if there are patterns. It is also helpful to e-mail directly from the system and receive the e-mails back into the system. This makes tracking e-mails and outstanding questions easy (and all of this is logged within the system). The customer service is excellent - very responsive and helpful. Stephanie is the best!!