I like that out emails attach to the ticketing system for better tracking and the saved searches you can setup.

It has a good web interface with standard features available in the form of dashboard, calendar, tickets, and others. It supports multiple languages and has many good features in the pro / business version. It has a great search function to look up past tickets saving time in handling and resolving similar issues. It has a large number of configuration options and is highly scalable and can process thousands of tickets daily.

Great software to create cases, workflows, ticket validation and changes. Great ticketing soft !!