OTRS is an open source, simple yet powerful IT helpdesk tool that allows work orders to be created and organized to be serviced. Its simple UI and filter viewing allows optimal efficiency in technicians to manage their tickets. Once set up by the web applications developer, work orders flowed in through websites, emails, and other means of technological service will be quickly queued to be organized, labeled, and eventually closed by the technicians.

It is very clean and simple to use for any organization

The only good thing about the OTRS is the interface. The application has a good User interface and anyone with the basic knowledge can understand all the terms. The best part of using the OTRS is its interface. OTRS pulls up all the basic details of the User like the location,contact number which makes the life easier