OTRS is a very complete software for the control and monitoring of the events that occur with the computer and technology processes in the company. Users can make requests, report failures of a computer that is affecting the productivity of the company. For the IT department it is essential, since all the requests are centralized and plans are established to attend them, the used resources are optimized and the impact that the failures can cause is minimized. Its interface is very intuitive and easy to use. Users learn very fast to use it.

Flexibility with the options I can use, easy to understand and use. Can change almost everything: Owner, title, priority, client, ... Can escalate with other teamworks faster than other ticketing tools.