The level of responsiveness has stood out right away. From kickoff, we’ve had a dedicated TAM and solutions team, weekly standups, clear SLAs and escalation paths, and a shared Slack channel that makes it easy to get quick answers and status updates. The team is organized, accessible, and stays close to the work. They’re also building exactly what we asked for. A good example is the case-integrated RFI workflow. Oscilar is helping us move those workflows directly into the platform instead of relying on manual, off-system processes, which makes investigations easier to manage and better documented. We also like the phased rollout approach. We’re able to start using the system and getting value right away, while more advanced monitoring comes online over time. That reduces transition risk, helps our teams ramp up sooner, and keeps the overall rollout straightforward.

Clara is the leading Latin American fintech platform offering corporate cards and expense management solutions. Through AI-driven insights and centralized controls, Clara helps companies improve financial efficiency, strengthen governance, and enable data-driven decision-making for finance teams. Our entire business model depends on making reliable B2B credit decisions quickly enough to keep up with demand. Before Oscilar, our underwriting process was taking hours per application, and we needed infrastructure that could scale without turning into a six-month engineering project. Implementation was surprisingly straightforward. We used their sandbox to test policies before going live, which allowed our risk team to work through scenarios and fine-tune adjustments on their own timeline. After we switched over, underwriting times dropped to minutes. We’re onboarding clients about three times faster now and handling roughly three to four times our previous volume, while consistently meeting our 24-hour SLA. The system processes around 700,000 real-time decisions daily and keeps latency under 800ms, even with many different third-party integrations running. That level of reliability really matters. Our risk analysts have built more than 80 workflow versions without involving engineering. They can test changes, push updates, and respond to new fraud patterns or regulatory requirements on their own, and that independence has been huge for us.

Oscilar helped us modernize our AML transaction monitoring without slowing the team down. We were coming from a system where small changes took too long, and everyday case work felt heavier than it needed to be. Oscilar flipped that. We were able to stand up rules quickly, tune them as we learned, and get analysts working in a cleaner, more intuitive workflow.