Email-to-anything (e2a) adds intelligent email automation to Salesforce, the world's leading CRM. Email to Lead or Opportunity, email to Case (on steroids!) or email to any Salesforce object. With Email-to-anything you can automatically create Leads, Opportunities, Contacts, Cases, Tasks or even custom objects from inbound emails or web forms.
Q-assign delivers automated lead and case assignment to your Salesforce Enterprise. Q-assign is a native SFDC app which can intelligently route Leads, Opportunities, Cases or Tasks (or, in fact, any Salesforce object) to your best available rep or agent using sophisticated and automated assignment rules. Route tickets to agents via Load-balanced, Round Robin or points-based distribution. Score and match on load, agent availability, skill, product, language, territory or anything you like!