It's ability to calculate pricing on both a flat fee schedule and a tiered schedule. It also saves a bunch of time automatically sending out all emails and payment reminders. Lastly, the csv import tool is a great time saver.

I do not have to worry about billing and revenue recognition. We are in the business of improving healthcare communications, not collecting on invoices from our customers, or hiring teams to recognize revenue properly. Early on, the Ordway team helped identify a few clients we were billing incorrectly and that led to recovered revenue. More importantly, we are automating a part of our business (billing and rev rec) that lets our team focus on the core value drivers of our business.

The system is highly configurable, allowing my company to tailor my billing processes -- from workflow to invoice format -- to my businesses needs. I also like that the system supports uploading and downloading of data very easily, which greatly improves efficiency.