I have worked in different call-centre environments and have been exposed to different softwares for dialing, what I liked more about SpitFire is the whole interface making it easy to place outbound calls andrecieve inbounds with a transparent ways of management.
Fast setup and works seamlessly. Has reporting features and can set time zones as well as you can now integrate with salesforce. Allows you to monitor live calls and provide real-time feedback to sales reps.
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