Ombud is easy to pick up and use from day one. We were able to increase productivity, quality and efficiency in no time. It changes the way we take our new team members through the on-boarding process, reducing the time spent on training on how to get to the right answer. After short listing three solutions, Ombud blew the competition out of the water with its machine learning features (automated suggestions), importing document service, and the exporting to excel was pure magic. Also very valuable is the customer success team and our regular business reviews where Ombud takes the time to help us maximise the use of the solution as well as present opportunities we did not know about.

The Bid Management features alone, assignments, comment threads, expiry of content, etc., are well worth the cost. Add to that the ability to search for previous content in an intuitive manner, and Ombud Rx becomes a no-brainer. The support team at Ombud is remarkable as well.

Easy to use, makes historical content available to search and reuse in new RFP/I's as well as a KB that can be used to quickly search for answers by all registered users. I have been using Ombud for almost 6 years and it is a game changer! After extensive evaluation and reviewing their competition it was clear that Ombud is best of breed and all other offerings are about 3-4 years behind them. Response times to RFP's have dropped by almost 40% thanks to the reusability of previous responses and promotion of content to a validated response in a Reference Workspace. I also think its worth mention that the various integrations and configurations (SSO, SFDC etc) are largely self service so there is no going back and forth with their help desk to get things setup and meet your corp standard.