I like that it's user-friendly from both a front-end and back-end perspective. It's really easy to integrate into existing systems; for example, our agency uses Google Calendar, which feels organic inside our calendar.
We have used Leavedates now for years, moving from the free tier, to hundreds of users. It was really easy to onboard and manage the users via import/export functions. We moved from a spreadsheet system to LeaveDates, and our HR team workload was massively reduced. Our users, both salaried and weekly paid now book all their daily/hourly/weekly leave via LeaveDates. In the few cases we have needed to contact customer support, the response has been quick enough and always handled by someone who understands and also has been to resolve queries.
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