The real-time speech analysis is the best and root cause analysis also is very fast. I used other tools before but this one is really fast for my work.

Analytics engine is good and accurate. UI can be improvised

It's Analytics power is really good and it also helps with below points. I love how the systems analyzes the callers so QA's are able to help guide the agent on how to better handle that style on the next call. I love how the system runs reports for us. We no longer have to manually enter and produce reports, which is a "bear" of a project. Behavioral Analytics helps me keep track of not only my team's progress, but the progress of team leads and supervisors doing coaching and QA monitors.