NexGen helps me for cost cutting of my office infrastructure and manpower

"As a call center manager overseeing remote and hybrid teams, we now have full visibility into our agents' availability. With NexGen, frontline agents can instantly see which advanced agents are available when they need support during a customer interaction. This replaces the old approach of sending requests to a group chat or inviting others to join a video chat, both of which can add unnecessary time to case resolution. Frontline, advanced, and backline agents can share screens simultaneously, compare customer logs or reproduce an issue resulting in significant reduction time to resolution (TTR) and average handle time (AHT), while boosting customer satisfaction (CSAT).

I love how it gives a realistic feel of being in an office with my colleagues. The ease of connecting and communicating is unlike any other platform. Not to mention the price being unbelievably affordable!