Best thing about this platform is that you can build and customize Chatbot yourself.
It has easy interface which makes it easy for any naive user to know things easily.
It's also economical if we compare it with other service providers.
First of all, the platform. I am using the WA Business app and came to know about the offered APIs to automate the conversations. I was absolutely thrilled after knowing there exists a platform that will help me create chat flows without getting into the coding part. Other than that the things which I liked most about the platform are brief tutorials of various terminologies and their customer support. Though it was expected as they offer a platform for customer support.
Highly versatile interface of bot for good conversion rate. Found the engagement equally good on mobile as well as desktop devices. Lots of opportunities to build a highly engaging bot that connects and converts website visitors very well, perfect both for mobile and desktop conversion. Setting up is very quick and you don't need to have any coding skills at all so everyone can get it done. It has so many integrations through which it can handle all the customers' inquiries and generate more leads for our company.
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