Product Avatar Image

Mendfamily

Show rating breakdown
126 reviews
  • 1 profiles
  • 5 categories
Average star rating
4.7
Serving customers since
2014
Profile Filters

All Products & Services

Profile Name

Star Rating

108
16
2
0
0

Mendfamily Reviews

Review Filters
Profile Name
Star Rating
108
16
2
0
0
Ivan S.
IS
Ivan S.
04/15/2026
Validated Reviewer
Review source: Organic

Elevates Virtual Healthcare Appointments a great secure platform

I really like that I can securely attend private appointments from my home with Mend, eliminating the distance barrier and transportation problems. The web page structure is user-friendly yet technologically advanced enough to be ample. The initial setup was 'easy peasy,' and I find it to be a significant improvement over the previous platform we used, including Zoom. I am also really happy with the transition and would definitely recommend it to others.
Verified User in Mental Health Care
GM
Verified User in Mental Health Care
04/14/2026
Validated Reviewer
Verified Current User
Review source: Organic

Convenient, High-Quality Telehealth That Expands Access to Care

Mend allows me to meet with the provider of my choice, at the date and time convenient to me. I have mobility issues, so being able to use Mend to meet with my doctors from home gives me access to care I may not otherwise be able to receive. The quality of the connection makes the visit almost as good as being there in person.
Verified User in Transportation/Trucking/Railroad
GT
Verified User in Transportation/Trucking/Railroad
03/10/2026
Validated Reviewer
Review source: Organic

Easy, Friendly Provider—But Video Visits Could Be More Beneficial In Person

It was very easy to talk to a provider and she was very nice.

About

Contact

HQ Location:
Orlando, Florida

Social

What is Mendfamily?

Mend is a patient engagement platform built for outpatient mental and behavioral healthcare organizations. The platform helps organizations simplify access to care, reduce administrative workload, and improve patient follow through across the entire outpatient journey. Mend brings scheduling, digital intake, automated forms, secure patient messaging, reminders, payments, and virtual visits into one integrated system that works alongside existing EHRs. By connecting these workflows, Mend helps organizations eliminate manual tasks, reduce phone volume, and create a more efficient experience for both patients and staff. Patients can schedule appointments, complete required steps before visits, communicate with care teams, and join virtual visits from any device. This integrated approach removes common barriers to care and helps organizations increase appointment attendance and continuity of care. Mend supports a wide range of outpatient behavioral health providers, including mental health clinics, community based organizations, substance use and alcohol use treatment programs, and group practices. The platform is designed for organizations with 25 or more caregivers that provide outpatient services. With tools like AI powered attendance prediction, Smart Waitlist matching, measurement based care automation, and real time operational insights, Mend helps leaders improve provider utilization, increase revenue capture, and repurpose staff time toward mission centered work. Mend exists to make access to mental and behavioral healthcare more convenient for all and to help organizations deliver compassionate, effective care at scale.

Details

Year Founded
2014
Website
mend.com