I like that i get notified for customer feed-backs that are below a certain grade. The AI generated weekly summary is also very helpful.

The ability of Lumoa to process through large quantities of qualitative information that would normally require hours of reading, and give that information in a nice concise summary is huge time saver. It's great being able to just send out a survey and have it come back in a nice organized format that is report ready.

The platform is very user-friendly and provides a lot of insight. The team always checks in from time to time if we have concerns. We have great support with implementation and integration, all of our key people use Lumoa on a very frequent basis.