Segment analytics is really good. We can find positive, negative and neutral respond within a click.

One of the things I like best about Lumoa is their ability to provide real-time insights into customer sentiment. The AI algorithms they use to analyze customer feedback are very accurate and can pick out specific topics and feelings that customers talk about. This makes it easy for businesses to figure out which parts of their operations customers like and which ones need work. The platform is also easy to use and navigate, which makes it simple for businesses to get the information they need to make smart decisions. The company's customer service team is also very helpful and quick to respond, which is always a plus.

It loads the feedback in real time and updates us with key performance metrics based on true customer feedback that accelerates growth. Lu has helped delete the lengthy process and steps that flows weeks later. We could easily upgrade based on the online ratings. It gave us an opportunity to automate tasks and the way we work.