I like being able to see the pages my visitors are going to and address any user experience issues. I also like the real-time view of my website traffic. The initial setup was fairly easy.

I like being able to view user recordings because it makes it easier to see where people get stuck and, in turn, helps them have a happier experience. Their chat feature is also really handy; I use it every day to answer our customers’ frequent questions. Overall, it’s always been easy to use, and their customer support remains excellent. I got help from support today regarding bot tracking and having that removed. The person I worked with was professional and helpful in resolving it, and they offered solutions that went above and beyond what I expected. Easy to integrate with our old website and our new one.

I like using Lucky Orange for heat maps, chat, and page landings, as it helps me see where people need help. I really appreciate seeing live updates on traffic because it tells me which people are coming from external links. The initial setup was easy for me.